Duplicate product delivered to me

Name of Complainant Sarat Kumar Nath
Date of ComplaintAugust 27, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sarat Kumar Nath:

I purchased a Samsung travel adapter on 14th August 2022, it was delivered to me 21st August 2022. After one use the product is not working, I want to return this product but the Flipkart customer care agent told me if you return or exchange this product in a Samsung Service center, you can’t return this product in Flipkart. When I reached the Samsung Service center with this product, they told us it’s a duplicate product and we can’t help you on this product. They told me where to purchase this product you will return there.
But Flipkart is not helping me on this issue. and this product return date within  28th August 2022.

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