Duplicate bottle of Kinley Drinking water, Smelling different and we are using from last 4years and

Name of Complainant SOMNATH DEY
Date of ComplaintJune 30, 2025
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by SOMNATH DEY:

To
The Quality Control Officer / Customer Care
Coca-Cola India Pvt. Ltd.
Kolkata,
Subject: Urgent Complaint Regarding Supply of Duplicate Kinley Water Bottles
Dear Sir/Madam,
We are writing to bring to your immediate attention a matter of serious concern regarding the supply of duplicate Kinley water bottles that have reached our office premises and are currently being used by our staff, officials, and most importantly, served to our domestic and international customers.
As a reputed organization, we have always prioritized the health, safety, and satisfaction of our employees and clients. Kinley has been a trusted brand for us, and we rely on it for its quality and assurance. However, we have recently come across suspected counterfeit Kinley bottles being delivered to us, which raises significant safety and reputational concerns.
Please note the following critical points:
1. These bottles are being used across our offices, including by senior officials and foreign visitors, which poses a direct health risk.
2. If any adverse health effects arise from the consumption of these products, the consequences could be severe — not only to individuals but to our business reputation and continuity as well.
3. As an ongoing concern and an industry that supports employment and economic contribution, any negative publicity or incident can seriously impact our business operations, resulting in financial losses and reputational damage.
4. In the event our customers are affected, the question remains: Who will compensate for the damage to our business, customer trust, and health liabilities?
We urge your team to investigate this matter immediately, trace the distribution channel of the duplicate products, and take necessary action against counterfeit distributors or manufacturers. Kindly send your quality assurance team for sampling and verification at our premises, if required.
We also request you to ensure that only genuine Kinley water bottles are supplied to us through authorized dealers moving forward, with proper tracking and verification.
We look forward to your urgent response and corrective action to prevent any health hazard or reputational damage.
Thank you for your attention and prompt resolution.
Sincerely,
Somnath Dey

Image Uploaded by SOMNATH DEY:

Duplicate bottle of Kinley Drinking water, Smelling different and we are using from last 4years and

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