Name of Complainant	Jassim
Date of Complaint	February 23, 2024
Name(s) of companies complained against	BlackStone platform
Category of complaint	Investments
Permanent link of complaint	Right click to copy link
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We as customer/client expect the customer service or teacher to give proper guidance and explanation. But they just forward the message and ask us to do according to that. Although the forwarded message is not properly framed. When I tried to ask to explain, they just tell to go through the forward message. Because of which I lost my invested amount.
Initially I was connected to a teacher named Riya. She explained the first investment of 1000Rs properly. And I did received my commission. And then she gave the second task to invest 3000Rs in which her instruction was not correct and I lost the amount. Then I was asked to pay 2 repair amount to get back the amount and I paid. Later she asked to connect with customer service to get the refund. Here is the biggest blunder. His instruction was worst. And when I asked to explain in detail, he just tells to go through the forwarded message. Because of this, my account got frozen. To unfreeze the account balance, he was asking to pay 100% of the amount. I somehow managed to pay 50% of the amount to unfreeze it. So in total I paid around 166000. But now the credit score became low (60%) and I cannot withdraw a single Rupee. Atleast the customer service has to mention about the credit score in prior. Even that was not communicated with me. Later when I informed, they are telling to have 100% credit score to withdraw. And each point costs 4000Rs. So to make 100%, I need to pay for 40% (i.e., by paying 4000*40=160000). In my account balance, I can see Rs.265930.
My humble request is to atleast return my invested amount please. It was my hard earned savings and some loans.

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