Due to covid I couldn’t reach on provided address hence I requested to deliver on other address which is also in same Jaipur city, but amazon denied and also I marked a mail to top management but still I have not received reply. Tracking ID 151507869857

Name of Complainant
Date of ComplaintAugust 13, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by :

I ordered one mobile and I gave address of my home but due to covid I went to my native place and today I came ay Jaipur and told to your representative to delevier at another address but he has denied that firstly change the address and for same I am calling at customer care number 180030001584 but it is saying that use amazon apps and there is no option is reflecting of change address.
Further, I elaborated all the my suitation to your station Manager Mr. Sahil (his contact no is 7791909255). But he told that I cannot help you even I also sent him message of me new address. He told that my address is so far and his courier person can’t deliver the package and told that I can cancel my order.
I also received a call from courier person he also told that he cannot deliver on new address and told that I can cancel my order.
I also told him that today again I will go to my native place and my last bus is at 4 PM and deliver it before 4 PM and after that I will come on 25 August.
Over all no one is cooperating and such a rude behaviour even both are not bother and told that I can cancel my order.
I have never seen such type of behaviour.
Now I am saying that cancel my order and after that I will not purchase any single item from yo

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Due to covid I couldn’t reach on provided address hence I requested to deliver on other address which is also in same Jaipur city, but amazon denied and also I marked a mail to top management but still I have not received reply. Tracking ID 151507869857

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