| Name of Complainant | |
| Date of Complaint | December 5, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have registered my Complaint in the National Consumer Court Helpline. please help me
The request is as follows, my name is Akash district Meerut sir I have contacted Flipkart company I ordered one (Canon EOS 1500D Dslr Camera) on 7th July from my account 6395497716 and gmail id [email protected] which cost ( 31,499) with order id ( OD122247345918753000 ) I got it on 9th July tracking ID ( FMPC1297527936 ) and I paid it by courier online EKART@ybl phone pe (QR code ) from my Ac 916395497716 Paytm payment bank UPI Ref.Id ( 119072526182 )
And I took it after paying and when I run it, the memory was not supporting. So I called customer care on 9th July itself and told that memory card is not being connected in it then they put its replacement and his message came that your replacement pickup will be on 13th July and on 9th July same day at 11 PM my account was blocked. When I got the replacement of this camera in 13th Date, I opened it and saw it was defective and not working which was already used.When I talked to Flipkart customer care and told them that I have got a bad camera and it is old, they said that your account is blocked, we cannot do anything, our team will contact you. I said that you sent me a bad camera, you are saying that we cannot help you. He repeatedly said the same thing, your account got blocked, our team will contact you. Till then you wait. I made many calls but got no help then a customer care
Talked to the advisor, I told him the whole thing that I have got an old bad camera. They put the return request and I got 16 date that your product will be pickup then on 17th July I got a mail which said we want to inform you that your recent request has been canceled Then I called on July 17, I asked him that it was going to be pickup on July 16, then why the pickup was not done, then he said that it has been canceled by our team.I said you sent me a bad camera in replacement, you have to return it, either give me another camera or refund my money, I have given Rs 31,499, you sent me a bad camera, I appealed a lot but a consultant put a return request and 19 Date pickup date arrived and then that return request also got cancelled. And I contacted again on 19th July Told them that it was not picked up today They told that your return has been cancelled. Our team will contact you please wait and got a mail from their side it was written in it. We would like to inform you that your recent request has been canceled because our system detected an unusually high number of returns in your purchase history. This will also mean that you will no longer be able to log in to your Flipkart account.
Then told I did not make much returns.
And I contacted a lot for 5 months 10 days but there was no help from your side. Nor do you understand my concern. You are requested to give me correct reply.
Thanks ।
