| Name of Complainant | |
| Date of Complaint | August 16, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Since from Last 2 and Half months , the mentioned matter not able to solve by Airtel.
We have submitted the payment made proof of Bank Statement , Card Statement and now PayU money has been acknowledged that on the same day 2 payments has been received and paid to Airtel.
Therefore Airtel has to acknowledge the same and has to adjust to our balance immediately. PayU money has provided transaction details.
From: PayU Enterprise Contact <contact@payu.in>
Sent: Fri, 09 Aug 2019 12:31:55
To: “ciftech2011@rediffmail.com” <ciftech2011@rediffmail.com>
Subject: Re: AMOUNT DEDUCTED AND NOT REFUNDED
Dear Merchant,
Greetings from PayU!
Below is the status of the successful transactions for which we have received a concern from the consumer:
Transaction IDs: 190518263783 and 190518261008
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Kindly check & revert to any query on the same.
Dear Customer,
Greetings from PayU!
We regret the inconvenience caused to you.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.Since the mentioned transactions are successfully processed, hence any refund/resolution will be provided by the merchant airtel33/kar/postpaid.
Your concern has been forwarded to airtel33/kar/postpaid since the transactions are successful. We suggest to take up your case further with the merchant for a resolution.
Note: Due to business obligation, we are not authorized to share merchant’s contact information.
We appreciate your understanding with regards to this matter.
