Double payment towards recharge

Name of Complainant Sanjay Chhokra
Date of ComplaintMay 29, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sanjay Chhokra:

The matter is that I recharged my number 9953709806 using airtel app and the amount was paid twice, one thru the UPI for the amount of Rs 558 and another thru the netbanking Rs 598.
The transaction IDs are as follows:
Rs 558 Dated 21.05.2021
Transaction ID 6801422240463831040
Rs 598 Dated 21.05.2021
Transaction ID: 177140246
The recharge is done for 84 days only
Can you please arrange to refund the excess amount immediately.
This has been informed to airtel on email with numerous reminders. But no one turned up and responded

Image Uploaded by Sanjay Chhokra:

Double payment towards recharge

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