Double payment of 1st EMI but 2nd payment not reversed by phocket

Name of Complainant Divyanshu kumar
Date of ComplaintApril 9, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Divyanshu kumar:

I have taken loan of rs 16000 from phocket. And my due date was 1 April 2023. And 1st emi payment also auto debited from my salary account. But on 2nd of April I have seen in the application where 1st EMI showing in overdue. Then I will paid total 1st EMI amount including overdue fee of rs 6341.

Then I have mail maxm 10 times to phocket but still I have not getting payment reversed from them.

I have attached the total screenshot of payment details. Kindly check ND resolve this as on priority base.

Image Uploaded by Divyanshu kumar:

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