Double deduction of amount

Name of Complainant Tejaswi
Date of ComplaintFebruary 20, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Tejaswi:

I have made a transaction using card in Mobikwik app.
But amount got deducted from both card and zip(which I didn’t do).

I have raised tickets and followed up on calls with customer care regarding this double deduction. They said I will get refund, but haven’t received any refund. And Mobikwik is continuously calling for amount due and my cibil score is affecting because of this.

Image Uploaded by Tejaswi:

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