Hi,

My name is Amit Kumar Sau and i am from Kolkata, WestBengal. I bought the Fastag from ICICI on 30th December and during the payment my account got debited two times because of some technical or network issue. So out of these two transaction one was false and happened due to the technical problem. I already made a complaint to ICICI Fastag and the same got resolved on 23/01/2021[CMP000000005992427] as well, with the comment that the money will be credited by 3-4 days. But till now i haven’t received my money back. In between I made several other calls to them even escalated to the Sr Officials but no result. Currently as on 13th April,2021 I have total 17 tickets opened so far and the money is not yet refunded. All these 17 tickets are just there in the system and these tickets doesn’t have any value it seems as there is no progress on any of these tickets. I am totally helpless as other than just one customer care number 18002100104 there is no means for me to reach them. The customer representative always assure about the refund with next 3-4 business days or 1-2 days which never ends and for escalation its very difficult as the Sr Officials are always busy with other calls. However I was able to connect three times with Sr Officer named Raina Srivastava, Naufil Prasla and  Neha Pillai but all in vein. The service from them is pathetic and the platform of complains of ICICI fastag doesn’t have any credibility.

Attached is the artefact for the bank statement of 30th Dec 2020 which shows two times debit of Rs 499.12

My customer id for ICICI Fastag – 13318905 and below are the pending tickets for single issue.

Ticket No.	Type	Subtype	Trip Date/Time	Created Date/Time	Status	Due Date/Time
CMP000000006537839	Enquiry	Enquiry ATAT		9/4/2021 20:24	Opened	10/4/2021 16:24
CMP000000006534539	Enquiry	Others – Please specify in notes		9/4/2021 12:20	Opened	10/4/2021 8:20
CMP000000006534280	Request/Complaint	Recharge Failed but Account Debited		9/4/2021 11:51	Assigned	9/4/2021 15:51
CMP000000006526384	Enquiry	Balance Enquiry		8/4/2021 11:38	Opened	9/4/2021 7:38
CMP000000006526373	Enquiry	Tag Related		8/4/2021 11:36	Opened	9/4/2021 7:36
CMP000000006511492	Request/Complaint	Recharge Failed but Account Debited		6/4/2021 14:42	Assigned	6/4/2021 18:42
CMP000000006478795	Enquiry	Tag Related		1/4/2021 17:00	Opened	2/4/2021 13:00
CMP000000006430637	Enquiry	Enquiry ATAT		24/03/2021 18:59:07	Opened	25/03/2021 14:59:07
CMP000000006430560	Enquiry	Enquiry ATAT		24/03/2021 18:48:59	Opened	25/03/2021 14:48:59
CMP000000006391376	Enquiry	Enquiry ATAT		19/03/2021 14:14:52	Opened	20/03/2021 10:14:52
CMP000000006325229	Request/Complaint	Recharge Failed but Account Debited		10/3/2021 15:04	Reassigned	10/3/2021 19:04
CMP000000006279133	Enquiry	Enquiry ATAT		2/3/2021 12:09	Opened	3/3/2021 8:09
CMP000000006177143	Enquiry	Enquiry ATAT		15/02/2021 16:50:00	Opened	16/02/2021 12:50:00
CMP000000006077173	Enquiry	Enquiry ATAT		1/2/2021 11:35	Opened	2/2/2021 7:35
CMP000000005992538	Enquiry	Enquiry WTAT		18/01/2021 12:43:57	Opened	19/01/2021 08:43:57
CMP000000005992427	Request/Complaint	Recharge Failed but Account Debited		18/01/2021 12:31:55	Closed	18/01/2021 16:31:55
CMP000000005992321	Enquiry	Enquiry ATAT		18/01/2021 12:20:52	Opened	19/01/2021 08:20:52

Regards,

Amit Kumar Sau

+91 8697730776

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