| Name of Complainant | |
| Date of Complaint | May 29, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am Madhan BL from Bengaluru. I had applied for a personal loan of Rs.7000 on DOA CASH LOAN app on 23-May-2022 but they transferred only Rs.3,850 on the same day to my IDBI bank account and I checked the loan details on this app but in the app it was reflecting as repayment amount as Rs.7,000 and due date is 26-May-22.
I wrote an email to [email protected], this email id belongs to the DOA CASH LOAN team which was mentioned in their app for support purpose on the same day to understand the repayment loan amount which has to be paid from my side on the due date but I have not received any communication from them through call /sms/email.
I agree to repay the amount and asked for the final repayment amount after the discount but they denied to give discount. But still I made the payment by loggin to their app and their app routed to payment gateway where it showed the options for mode of payment that is Gpay, phonepe, paytm and their UPI ID 9679314451@sbi. I selected their UPI ID and made payment through an app called JESTINA P for Rs.7000 and shared the payment screenshot to DOA LOAN team on their whatsapp.
They did not accept the screenshot as I have made the payment through other app which was not listed in their payment gateway. Since I did not had cash in my Gpay, Phonepe, paytm I paid through Mr/Mrs.JUSTINA P to avoid late payment charges and other issues.
Even I requested them to call me so that I can give the clarification about my payment but they did not call me. I tried calling 2-3 times on whatsapp but they did not answer the call.
I tried convincing them to accept my payment transaction but they denied. Later I started get automated calls from various numbers from DOA LOAN team saying they will call my contacts/references and harrass them to force me to pay the loan amount which is stored in phone as I have given permission to access my phone contacts, SMS, camera, email etc which was mandatory to get the personal loan.
I reported this issue to the person who contacted me to make the payment earlier. Later that person said they have not received the payment and I requested them to share their bank statement so that I can verify and redo the payment but they denied to share the statement and they keep insisting me to share my bank statement for their reference. I have the statement for 5-6 times and they did not accept these statements. Now the person who contacted me on whatsapp has blocked me in whatsapp but I tried reaching on that number and it out of coverage area.
I have attached the email which was sent on 23-May-2022, payment screenshot which I paid, whatsapp chat with the concerned person for your reference.
Since they threaten me saying they will call my contacts and harass them Request you to lodge a complaint against the DOA CASH LOAN app and help in solving this issue.
Thanks & Regards,
Madhan BL
