| Name of Complainant | |
| Date of Complaint | April 8, 2023 |
| Name(s) of companies complained against | Voltas Limited |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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– Out of two 1.5T Voltas make Split ACs purchased and installed on 10.02.2023, one of the ACs was not functioning properly (It was not cooling at all). Thus, an incident was raised to your Customer Care Service on 27.03.2023
– The undersigned received a SR No. 23032731112].
– On 29.03.2023, one Technician from M/s Classic Services, Raipur [one of the Service Partners of Voltas] reached and inspected the AC. The technician told that gas has leaked from the AC. He also said that since the AC was installed by M/s Bombay Enterprises, Raipur [another Service Partner of Voltas] so the technician from Bombay Enterprises will only fill gas.
– On 30.03.2023 & 31.03.2023, another technician from M/s Bombay Enterprises, Raipur attended the call. But he could not resolve the cooling issue.
– An email was sent to Mr. Vivek Verma, Area Service Manager, Raipur, on 31.03.2023 detailing the above chronology of events. A copy of the mail was also sent to [email protected]. But, so far no response has been received from the Area Service Manager of Raipur
– This was escalated to [email protected] and [email protected] on 01.04.2023. Surprisingly, no action or reaction has been overserved from that corner too.
– In the meanwhile, on 01.04.2023, the Indoor Unit of the AC was taken by the technician to the service centre of Bombay Enterprises, Raipur.
– There has not been any communication received from the Service Centre till date (07.04.2023) regarding status of repairing of the Indoor Unit ever since it has been taken to their service centre on 01.04.2023
– This is to be noted that, an incident, which was raised on 27.03.2023, has not been resolved even after 11 days, and no communication is being made from the concerned Service Centre i.e. Bombay Enterprises, Raipur.
Dear Customer (A C Dey),
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
People are buying Voltas product in view of TATA brand name but pathetic aftersales service is deteriorating not only Voltas but even TATA’s Brand Name.
Myself in Raipur Chhattisgarh awaiting repair of my Voltas split AC since 24 August 2023 and today is 05 Sep 2023.
I have been escalating the issue to highest level but all in vain.
My today’s mail detail to Service head Voltas.
”
Dear Sir,
I am writing to address a series of service request issues and billing discrepancies that I have encountered since 24 August 2023.
Our Voltas split AC, Model No: 1.5 T Voltas EU 183V MY with CBU Code: 4502104 and IDU Code: 4553006 repair/ service request SR No 23082400734 and SR No 23082502406 is pending since 24 August 2023.
On 24th August 2023, I was charged Rs 590/- for service request No. 23082400734, as indicated in the attached invoice. Surprisingly, the service request was closed without any repairs being carried out. Subsequently, I filed a new service request under No. 23082502406 for the same issue.
Unfortunately, I am deeply concerned that this new service request (No. 23082502406) has also been abruptly closed, citing a reason that I find questionable. According to the provided SMS notification from BT-VOLTS, the reason given for the closure was “Customer Not Responding.” This is perplexing to me as I have not been contacted by anyone from Voltas to discuss or resolve this matter.
Instead, I was called by a technician and informed that 03 sensors of outdoor unit will cost Rs 2700/-.
Refer my trail mail dated 01 Sep 2023, and confirm cost of outdoor sensors asper your spare parts catalogue.
I kindly request you to refer to my previous email correspondence for further details, as it appears that my concerns have not received the attention they deserve.
I eagerly await your prompt response and a resolution to these ongoing issues.”