| Name of Complainant | |
| Date of Complaint | June 14, 2022 |
| Name(s) of companies complained against | Vodafone idea |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Sir/ Madam,
I, Dr Ketan Gundavda am writing this letter to you in regard with discrepancies in billing amounts for my 5 phone numbers of my family plan in the month of MAY.
The five Vodafone mobile numbers are as such:
9820060841
9820500118
9819625771
9820090841
9920060841
I have been using these numbers since many years for my family members (for over ten years).
The amount deducted for each of this numbers under the heading of “Adjustment/ Money transferred/ Family Movement ” is as follows:
1. Mob no. : 9820060841
Amount deducted: Rs 1512.06
2. Mob no. : 9820500118
Amount deducted: Rs. 1209.47
3. Mob no. : 9819625771
Amount deducted: Rs. 1643.91
4. Mob no. : 9920060841
Amount deducted: Rs. 2175.60 for May and Rs. 647.17 for June
TOTAL amount deducted: Rs 7186/-
Kindly note that till date I have never been intimated officially verbally, by message or by email / letter of a deficiency of credit in my account nor have you intimated that I have to make any additional payments.
I have always paid in surplus of requirement to facilitate continuous operation of my families telecom needs. Records of payments will confirm this.
In these circumstances, the action you have taken to close my accounts credit values appears to be arbitrary, high handed and completely in violation of TRAI instructions. I would consider going into the details and act officially accordingly.
The basis of your actions with my credit amounts is unclear and the notings are unexplained.
Kindly explain the following:
What is meant by Family Movement –Balance Transfer. / ADJUSTMENTS?
Excess amount of money from my account is transferred to whom and why.
I had visited your VI gallery at 4 Bungalows multiple times and visited Mr. Ashok Dash manager (9920704603) many times. (Sr. No. 4-131971443653). He is unable to solve this problem. He is now not answering my phone. This is the kind of Customer Care you provide. It is a waste of time and waste of working hours, especially for a professional like me. This approach from your company is unacceptable and will not be tolerated any further.
If you do not rectify the problem and redeposit the amount in my account I will be compelled to the following actions:
Approach TRAI legally for relief and reimbursement.
Shift my phone numbers to another service provider.
Lastly, please note: I WILL NOT BE PAYING ANY FURTHER BILL AMOUNTS TILL YOU RECTIFY THIS AND CLARIFY THIS.
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