| Name of Complainant | |
| Date of Complaint | February 9, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have not been able to change my plan by scanning the QR code. After so many unsuccessful tries to the customer care, my problem has not been resolved. I called up customer care again on 8th Feb.’19 and was told the system is getting upgraded and my package will be changed if I call after two hours at 12150. On calling 12150, I just keep on listening to the caller tunes and the menu but no assistance.
I called up again today but was told again the that the system is getting upgraded and I need to call again after two hours.
I have two set top boxes attached to one dish and surprisingly all the channels have been blocked from the customer id 3018426578-002 except Star without any information where as we are getting most of the channels on -001. DTH service provider is Airtel
