| Name of Complainant | |
| Date of Complaint | August 5, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Hi Sir,
I taken 3 family plan numbers and one data plan from Airtel and it’s 799 plan. I have raised a request for disconnection for family plan number 1 , another number 2 and data plan number. I got migrated one post paid to prepaid as per airtel advisor request. Then , I keep for disconnection for another 2 number and I raised it on 27th July 2020. They said that, it’s disconnection on 3rd Aug 2020. I have checked that, I am unable to call those numbers as it’s disconnected and unable to make any calls. Now I am trying to disconnect for main number in family plan and they have taken the request on 3rd Aug 2020(as I tried to raised request earlier , but they said that, they cannt taken request until those two numbers are disconnected and I waited untill disconmections both number and I raised a request). Now(4th Aug 2020), I have checked my status with them, they said that, the request has been cancelled due to both numbers are not disconnected permanently but I have raised the request for permanent disconnections and I don’t want those numbers any more. I feel, they r trying to retain this number and I don’t understand why they are doing like this.
I wnated to disconnect my main number as well. I have some audio records which I spoke with customer care team. Intially what they said and now how they talk about this disconnection.
I am not happy with them as they are cheating the customers. I have request numbers as well. Please help me on this with urgent bases.
Please find the request numbers which I raised those for disconnections below.
1) 31-3244473148758( for 9963xxxxx2 number) – raised on 27th July 2020. – Disconnected on 3rd Aug 2020, but they said that, it’s temparay disconnection.
2) 31-3244475238485( for 9959xxxxx2 number) – raised on 27th July 2020. – disconnected on 3rd Aug 2020, but they said that, it’s temprary disconnection.
3) 31-3278769898746( for 9949xxxxx2 number) – raised on 3rd Aug 2020. – Cancelled this request – don’t know why they did.
Please help me in this.
Thank you in advance.
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