| Name of Complainant | |
| Date of Complaint | June 3, 2025 |
| Name(s) of companies complained against | Digismart powered by activa |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I am writing to report a critical issue with our unit: DIGISMART 25 L Storage 2 kVA Geyser with Temperature Meter, ABS Top & Bottom, HD ISI Element (Ivory), which is currently under warranty. The unit has developed a serious water leakage problem from the thermostat knob, making it both inconvenient and potentially hazardous.
Despite proper installation and careful usage, the geyser started leaking, compromising its performance and posing serious safety risks, especially regarding electrical hazards and water damage.
I logged a complaint (#ACTIVA2505016289/01) with your customer care over 20 days ago, but the issue remains unresolved. Unfortunately, the assigned technician has refused to visit, and his manager has blocked my number, making further communication impossible. This has been the worst service experience I’ve had with Digismart so far.
Due to the delay in resolution, we have had to use cold water for over 20 days, which sadly resulted in my child falling ill.
I also consulted two independent technicians, both of whom diagnosed that the internal tank is damaged beyond repair. Their professional assessment was that full unit replacement is the only viable solution.
To add to this, the customer care team advised me to send the unit via courier at my own expense (approx. ₹2000)—which is unacceptable, especially since the product is under a 5-year warranty. The burden of this cost should not fall on the customer in a genuine warranty case.
Therefore, I respectfully request that you:
Initiate an immediate replacement of the faulty unit.
Waive any courier or transport charges associated with the warranty claim.
Acknowledge receipt of this email and advise me on the next steps.
I appreciate your urgent attention to this matter and look forward to a prompt and fair resolution.
Best regards,
Paramveer Jagadale
Miyapur, Hyderabad, Telangana – 500049
Image Uploaded by Paramveer Jagadale:
