Different brand received and rejecting my refund

Name of Complainant Jatla sai srinivas
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Jatla sai srinivas:

I ordered Crocs men Blue clogs of ORD ID:OD427597327277137100 which costs Rs 5370/- I received different brand product and raised return request and pickup done but wishmaster unable to upload image mismatch as per his request I taken support from customer care with multiple calls and chats finally they understand and approved for refund in their chats but they denying my refund payment and closing issue multiple times with out resolving and extending days while I’m contacting them again they didn’t considering just moving days please understand my concern and get my refund and Product is still in wishmasters courier office

Image Uploaded by Jatla sai srinivas:

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