| Name of Complainant | |
| Date of Complaint | December 15, 2021 |
| Name(s) of companies complained against | Yatra.com |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had made multiple bookings through Yatra on 15th March 2021. Owing to flight cancellation my bookings stand cancelled.
Booking references and the corresponding refund amounts are as follows
1. 1503210085409 – Rs 6,175
2. 1503210090347 – Rs 10,592
3. 1503210083160 – Rs 14,706
4. 1503210088812 – Rs 12,146
I have still not received refund amount for these bookings. It’s been more than a month.
Yatra says they have processed the refund on 10th Nov and when asked to share any screenshot of the transaction, they aren’t responding.
Dear Soumya, Greetings from Yatra.com! We would request you to kindly share the bank details for the below passenger for us to check and do the needful refund.
1. 1503210085409:- Beneficiary Name: Rajeev Pandey
2. 1503210090347:- Beneficiary Name: Ashok Kumar Ojha
3. 1503210083160:- Beneficiary Name: Nitish Kumar Ojha matching, hence booking is queued for the refund, kindly wait for 4-5 working days for the refund process and confirmation.
4. 1503210088812:- Beneficiary Name: Amit Kumar Pandey.
We request you to share the following details with us:
Beneficiary Name:
Beneficiary Account No:
IFSC Code:
Bank Name:
Branch Location:
Also, please share a scanned copy/image of a canceled cheque or a copy of the front page of the bank passbook of the same account. We need these details to ensure that the credit is processed to the correct bank account. Please note that the refund will be initiated after we receive the required details from you.
Kindly note, we will only be able to process the NEFT into the account of the passenger or the person who made the payment for the booking.
Regards
Yatra Care