| Name of Complainant | |
| Date of Complaint | August 10, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have a made a deposit of 10000 rs on 31/07/2024 via UPI FAST in 1xbet application and still it is not credited to my gaming account and whenever i call customer executive they simply say ” Payment team is working on it” and day before yesterday they asked for my bank statement and i submitted it too and they asked me to wait for 24 hours and even after that it is not still credited.
They dont give me any definite time frame they simply say before end of the day or within 24 hours but nothing is happening.
Kindly do the needful.
Hello!
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
I have already contacted your team and shared all the essentials it has been three weeks since and till thw deposit amount is not credited.
What else we need to do