| Name of Complainant | |
| Date of Complaint | July 15, 2024 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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made a deposit of 32000rs on 1xbet on 08th july 2024 and transferred the amount through UPI on the account details shared by 1xbet and the amount is not credited to my account yet. Upon contacting the customer care, they ask to share the payment details everytime and ask to wait but there has been no updates on this.
I’ve tried contacting the customer care and shared payment details more than 10 time in last 5 days but the issue is not resolved.
Their customer care is also not responding correctly and they disconnect the chat after telling that their team is working.
This is looks like cheating a customers .
Image Uploaded by Vinod:
Hello!
We apologize for the delay in receiving your deposit. Usually the funds arrive within an hour, but in some cases, due to the workload of the payment system or bank, the process may take longer. But a month is a very long time. Perhaps there was some error on the side of the payment system.
We do not know your ID details, so we recommend contacting support through your personal account on the 1xbet website or in the application, if you have not already done so. Please provide all your payment details so that we can resolve your issue promptly.
We appreciate your patience and are ready to help you. Thank you for staying with us.
Sincerely,
1xbet team