| Name of Complainant | |
| Date of Complaint | September 28, 2024 |
| Name(s) of companies complained against | Dafabet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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For the non-credit of ₹15,000 deposited to my Dafabet wallet on September 6, 2024. Despite the successful debit of the amount from my bank account, the funds have not been reflected in my Dafabet wallet.
Details of the Transaction:
Amount: ₹15,000
Date of Transaction: September 6, 2024
Time of Transaction: 07:21:26 PM
Bank Reference ID: 425067027401
Dafabet Transaction ID: 383319751
Issue Faced:
Despite multiple attempts to resolve the issue with Dafabet’s customer support, the funds have not been credited to my wallet. I contacted my bank, and they confirmed that the funds were successfully transferred to Dafabet’s account on the same day. However, Dafabet continues to show the status as “fund not received.” This delay has caused me significant distress, anxiety, and wasted time.
Documents Attached:
Bank statement showing the debit of ₹15,000.
Email correspondence with Dafabet.
Confirmation from my bank verifying the transaction.
Relief Sought:
Immediate credit of ₹15,000 to my Dafabet wallet.
Compensation of ₹10,000 for the undue delay, inconvenience, wasted time, mental anxiety, and patience involved in resolving this matter.
A formal apology from Dafabet for their lack of timely action.
