| Name of Complainant | |
| Date of Complaint | July 14, 2024 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a deposit of 32000rs on 1xbet on 08th july 2024 and transferred the amount through UPI on the account details shared by 1xbet and the amount is not credited to my account yet. Upon contacting the customer care, they ask to share the payment details everytime and ask to wait but there has been no updates on this.
I’ve tried contacting the customer care and shared payment details more than 10 time in last 5 days but the issue is not resolved.
Their customer care is also not responding correctly and they disconnect the chat after telling that their team is working.
This is looks like cheating a customers .
Image Uploaded by Vinod raj:
Hello,
Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.
Since we don’t have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven’t done so already. Please provide all relevant payment information so we can address your issue promptly.
Thank you for your patience, and we’re here to assist you. We appreciate your loyalty.
Best regards,
The 1xbet Team