| Name of Complainant | |
| Date of Complaint | July 12, 2024 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a deposit of 32000 and 5900rs on 1xbet on 08th june 2024 and transferred the amount through UPI on the account details shared by 1xbet and the amount is not credited to my account yet. Upon contacting the customer care, they ask to share the payment details everytime and ask to wait but there has been no updates on this.
I’ve tried contacting the customer care and shared payment details more than 10 time in last 5 days but the issue is not resolved.
Their customer care is also not responding correctly and they disconnect the chat after telling that their team is working.
Image Uploaded by Vinod raj:
Hello!
We apologize for the delay in crediting your deposit. Typically, funds are credited within an hour, but sometimes, due to the load on the payment system or bank, the process may take a few days.
If you haven’t already contacted support, we recommend doing so through your account on the 1xbet website or in the app. Please provide all the details of your payment so that we can resolve your issue more quickly.
We appreciate your patience and are ready to help. Thank you for staying with us.
Best regards,
The 1xbet Team