Denying Refund for order they hasnt been delivered

Name of Complainant Mohammad Farooq
Date of ComplaintSeptember 6, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohammad Farooq:

I have ordered a cakes from the website my flower app on 1st of Aug but I got a call from them that won’t be able to deliver it and wil be processing my refund on their website wallet then I said I need in my card. Then They disconnected my phone and after multiple tries they eventually picked up phone after many days days and told me I will get refund in 7 working days but today is 6th of Sept and still didnt get any amount back neither they are picking up the call.
order number #100417310
Order Amount : INR 2046

Image Uploaded by Mohammad Farooq:

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