Name of Complainant	Harikumar S
Date of Complaint	February 17, 2023
Name(s) of companies complained against	Goibibo
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have booked a room through the Goibibo mobile application on February 7th, 2023. At the time of payment, I completed the full payment. However, when I tried to check in at the hotel on February 11th, 2023, they denied me entry. I immediately raised a complaint with Goibibo support, but they failed to arrange an alternative solution. Finally, they refunded the amount and closed my case. On the same night, my family and I suffered a lot trying to find another room, and ultimately, we decided to sleep in our car. Below are the booking details:

Goibibo Booking ID: HTLDNAWVFELKKA24
Property: OYO Flagship 804929 Homes By Heaven, Thiruvananthapuram
Check-in: Saturday, February 11th, 2023, after 12 PM
Check-out: Sunday, February 12th, 2023, before 11:00 AM
Guests: 4
Rooms: 2

Image Uploaded by Harikumar S: