Name of Complainant	Debjit
Date of Complaint	July 29, 2020
Name(s) of companies complained against	DELL
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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We bought a new laptop from Dell in July and it worked only for two days.As it is in Warranty we went ahead and raised a service ticket on 21st July 2020. On call I had requested the executive to let me know if the address will be an area where their engineer can come for service, as I am aware of the current situation, he had confirmed yes it is available and will be resolved within 2-3 business days.
On the 27th July evening the Dell Site told an engineer will be coming on 28th July between 9am-1pm to fix the laptop but it changed on 28th July morning mentioning there is a delay.When I am chatting with the Dell support executives and asking them how without a confirmation from the engineer the slot can be booked, the reply is Engineer unavailable, I am unsure how the site can be updated without a confirmation from the Engineer. I am requesting to please look into this issue. Our work has been impacted due to this and we are making losses.

I am attaching the pictures from Dell Site about the status messages.

Image Uploaded by Debjit: