Delivery of Wrong Product (I Mac 8 GB 256 SSD in place of 512 SSD)

Name of Complainant Sakshi Rawal
Date of ComplaintJuly 15, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sakshi Rawal:

Order ID – OD125301188003753000

I bought APPLE 2021 iMac with 4.5 K Retina display M1 (8 GB Unified/512 GB SSD/Mac OS Big Sur/24 Inch Screen /MGPJ3HN/A)from Flipkart on 25th June. But I received APPLE 2021 iMac with 4.5 K Retina display M1 (8 GB Unified/256 GB SSD/Mac OS Big Sur/24 Inch Screen /MGPJ3HN/A) on 26th June.
So, I raised a complaint on Flipkart on 26th June itself and received a call from their customer care executive. I told them I’d received the wrong product & they said they’ll refund my money which will get credit into my account in the next 2 days.
Instead of a refund, they rejected my complaint. I again raised my complaint and they again said they will refund the amount. Instead, they dismissed my complaint again.
This same cycle of events happened 3 times. I have called every single day, and mailed n number of times, but there is no resolution to it.
This is a TOTAL HARASSMENT and FRAUD from Flipkart.
I want this issue to be escalated and I want my refund ASAP.

Image Uploaded by Sakshi Rawal:

Delivery of Wrong Product (I Mac 8 GB 256 SSD in place of 512 SSD)

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