Delivery of wrong product- armchairs and non return

Name of Complainant Ritesh Sharma
Date of ComplaintAugust 15, 2021
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link
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Text of Complaint by Ritesh Sharma:

On 4th July, 2021, I ordered 4 nos plastic stack able armchairs of Italica Shree Ganesha Oxy series 5202 make from Flipkart app as per displayed product images.

The product was delivered on July 14, 2021. I opened the product packaging and found that the product was different than the ordered product. I have requested for replacement of the product through Flipkart app which assured me of a technical person’s visit from seller’s end but no technical visit was made and return of product request rejected. Since then, I had requested several time return/replacement of the product or refund. But each time a technical visit is assured yet no technical visits are done. I have contacted Flipkart executives for customer care many times but they are unable to provide any resolution to the issue.

Image Uploaded by Ritesh Sharma:

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