Dear Sir/ Madam,

This is a rather long email. I apologise upfront for any inconvenience it causes you, but it’s not intentional and as such I request you to go through this mail or some snippets of our “Amazon Experience”:

Order ID: #402-4097684-7634755
Date of Purchase: 10th Dec, 2020
Issue: Worn/Used pair of Socks
Noticed on: 12th Dec, 2020
Details:
I had ordered, among other things, a set of 3 pair of cotton socks. I was delivered linen socks. I was taken aback upon seeing a 2 pair of linen socks.
With one of those being a worn out, used socks.
It’s a pity. How can Amazon (any association with 3rd party associated with amazon is amazon for us) play foul with us? Delivery of 1.different material socks, 2. Less in numbers and to top it all 3. USED SOCKS. No one needs any reminder that this is covid times and ecommerce industry has taken ultimate care in delivering zero touch consignments. Quality check and customers security must be top notch and CAN NOT be compromised at any cost.

Upon raising an issue with the customer care we were amazed to see that the same standard answers were provided to us by apologizing and going for the refund. How can Amazon simply pull back by a simple sorry – and put forth refund as a
‘Gentlemanly/ Ladylike’ gesture. Where does the accountability/ penalty rest. Once caught, even pick-pocket refunds.

And No, this is NOT the first instance. We myself have been at the receiving end, one time too many. I submit forth a log.

Order ID: 171-9434322-5406769:
Date of Purchase: Sep 2016
Issue: Double print on single page (about 50 pages)
Issue Noticed on: Dec 2017
Thomas’ Calculus [ASIN: 9332542422] about 1400 pages book
Details:
I had been reading the “Thomas Calculus” book (~1400 pages). I had been delivered a book with double print on about 50 pages (latter part of the book). When I reached that latter part of the book, I was shocked to see pages with double print, and completely unreadable. Entire chapter sections were unreadable.
When I approached Amazon for help, I was told something like: replacement policy stays active for only few months.
It’s a pity, are the customers expected to count the pages and check the print and binding before starting a book – that’s delivered by Amazon.
I’m not sure where this attitude towards genuine customer pain qualifies as “remorseless” or ‘professionalism’; but it definitely offends us.

On its part, Amazon rarely shows any consideration:
Order #D: 01-4114975-4475857
Date of Purchase: June 2014
Issue: Unable to read from Kindle book – being old school always read paper books.
Issue notice on: June 2017
Additional details (approximate): Price: Kindle- 4100/-, Hardcover- 5500/-
Details:
I Expressed my inability to read Kindle since I had always read paper books.
With apologies, I requested the option to swap the Kindle version with the Hardcover version.
However, Amazon did not accept that, and very gently turned down my request.

Drafting this mail was not a pleasant experience, but I wanted to bring to your notice that despite all the pains we have stayed with Amazon. For the past 15 years, I have neither changed Mobile network service provider nor our broadband provider. We put value on the brands we adopt – and the differentiator is always the quality of service and consideration.
With all the details, rather our pain log presented to you, I would like to know how are you taking steps ahead i.e. planning to help us.
Something that strengthens our trust in Amazon Brand.

Regards,
Santosh Singh/ Payal Singh