Name of Complainant
Date of Complaint	December 6, 2020
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Since the onset of the pandemic I was forced by my building who made a decision that all packages to be left in the lobby or the hallway near the elevator. And I constantly have had issues literally with every single package I have because the drivers indicate that they’ve left it in the mail Room and there’s no mail Room in my building I’ve even written this in my directions for them and they still indicate mail Room if not they indicate that have left it with somebody with a residence how do they know that person is a resident of the building so once again I don’t have my package it is left all over the building and I have to spend time looking forward all over the building. I have made many complaints to Amazon customer service and I get the same same thing that they’re going to go to logistics transit and nothing ever happens. The fact is that they hire incompetent drivers who either they do it on spite and write mail Room when there’s no mail Room in the building or they give it to somebody and I can’t find my baggage as a dam shame because they are ruining your good name of Amazon and making it more so that people go somewhere else and I’m not the only one in this building that has complaint. I have absolutely no respect for your drivers I don’t know what you get them from as I indicated.  I think I’ll say start using other retail sites when I do I don’t have the same problem with these drivers riding whatever  they want on there are doing whatever they want with your package.

Elvira Acosta

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