Delivered item does not match with the description in app

Name of Complainant Sanchita Chakraborty
Date of ComplaintOctober 10, 2022
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by Sanchita Chakraborty:

I had ordered a booster vaccine through this app (Flipkart Health+) but it was delivered to me without the needle whereas previously I ordered one more vaccine but they provided the needle along with it. In the product description there is nothing mentioned like this.When I asked the customer excecutive she said Sorry they can not help with it as it was not from their end.They do not provide the needle. I further added about they should have mentioned it but they denied and told the same thing.
When I am purchasing a vaccine from a shop or anywhere should I buy the needle separately?

Image Uploaded by Sanchita Chakraborty:

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