| Name of Complainant | |
| Date of Complaint | March 14, 2023 |
| Name(s) of companies complained against | Boat |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I had purchased an iphone cable wire from official boat website. The product purchased was Ltg 550v3 Mercurial Black on 29th of November.
it was working fine for the first two months, later i started facing issues. That’s when I raised a warranty ticket on 14th of feb bearing the number 29764769, which got invalidated because of an invoice issue. I raised another complaint on the same day with the number 29772617. I received another product after two weeks, which turned out to be faulty again. The pin was loose and used to fall off from the charging point. so i sent it in for replacement again on 1st march with the warranty number 30363859. Now the one I received is not charging.
I tried applying for replacement again but then it didn’t work saying I had exceeded my claim limits. If I had received a proper product the first time, why would I apply again? I spoke to your customer care and each one gives me a different way to try, but neither one works. Now I spoke to a person named Sushma and she said I can’t claim for warranty for the next 120 days. if it’s any other product then fine. it’s a charger, how am i supposed to charge my phone without it. i tried filing a complaint on the 6th of march. I had no idea of your 48hrs rule. Because the previous time raised a warranty issue, it wasn’t like this. .your executive is asking me to submit a proof of me trying to reach out to you all. when it is nowhere mentioned in your terms for me to submit a proof, why will i even maintain it in the first place? and being an iphone user, the call logs do not stay for more than 3 days, and even if i have to get a call log from my sim company, only after the month ends im supposed to do that. then how should i even submit a proof, that i have been reaching out to you all from the past two weeks.
I spoke to a girl called Suhana or Sujana yesterday. She told me that she will arrange a call back from her senior executive by today evening. Since I didn’t receive a call, I had to call the customer care number again, and I spoke to a girl called Geetha and she told me that they don’t even have an option like that. If that’s the case, why should Suhana promise me that she will arrange a call back, i even asked her twice, if she will and she said the same. If this is the case your employees are working, how will they even guide the customers properly. this is what’s been happening since day one, each of your employees is telling me different things, aren’t they all supposed to guide me in the same direction.
