| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Fastag |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear concern,
I would like to lodge a complaint against the Paytm fastag customer care. On 17th June (Thursday) I purchased a fastag from Paytm but unfortunately due to the delay in the delivery I had to cancel the the order within half an hour of the purchase.
But before the cancellation I confirmed the procedure of cancellation by calling the customer care for Paytm fastag and after that I informed the respective person to cancel the order as I was on the highway I needed it immediately and to which the person confirmed me that the order for the fastag has been cancelled as per my request.
Yesterday, to my dismay I received a mail stating the order has been dispatched. Immediately I called the said customer care to inform them about the situation. They checked and assured me that I have nothing to worry about as the order has been cancelled, so I can neglect the mail and I did so.
But today the story changed, as I received the fastag parcel which I have already cancelled and reconfirmed with the customer care executives regarding it’s cancellation; not once but thrice.
You can check the genuineness of this mail from the calls which are “recorded for quality purpose”.
Today when I called the customer care, they had different stories, according to them they said that the order was not cancelled they only raised the issue.
My question is; why was I misinformed by the customer care executive and why should I pay for something for which I’m not responsible?
or does Paytm deliberately have executives to misguide the customers.
I would also like to ask the Paytm, if it would have been my fault would you have spared me even for a rupee?
I hope I would get some solution to the problem caused by your team.
Thank you,
Ranadeb Mukherjee
Image Uploaded by Ranadeb Mukherjee:
