| Name of Complainant | |
| Date of Complaint | March 20, 2024 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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**Consumer Case Report**
**Case Number:** CR-2024-0319-002
**Complainant:** Waseem Peer
**Location:** Kashmir, India
**Date of Complaint:** 19 March 2024
**Subject:** Delay in Delivery of Parcel
**Summary of Complaint:**
On 3 March 2024, I placed an order with [Company Name] for a parcel with an expected delivery date between 13 March and 19 March 2024. However, as of 19 March 2024, I have not received my parcel, and the tracking information indicates a one-week delay.
**Details of Complaint:**
1. **Order Details:**
– Order Date: 3 March 2024
– Expected Delivery Date: 13 March – 19 March 2024
2. **Current Status:**
– Today’s Date: 19 March 2024
– Actual Delivery Status: Delayed
– Reason Provided: Additional one-week delay
3. **Impact of Delay:**
– Emergency Situation: The parcel was ordered for an urgent matter.
– Inconvenience: The delay has caused inconvenience and frustration.
4. **Company’s Claim vs. Reality:**
– Company’s Claim: Fast Delivery Service
– Reality: Delivery not meeting promised timeframe.
**Action Requested:**
1. Immediate update on the status of my parcel.
2. Explanation for the additional one-week delay.
3. Compensation for the inconvenience caused by the delay.
**Contact Information:**
– Name: Waseem Peer
– Location: Kashmir, India
– Email: [User’s Email]
– Phone: [User’s Phone Number]
**Attachments:**
1. Order Confirmation Email
2. Tracking Information Screenshots
**Resolution Expected:**
Prompt resolution of the delivery delay issue and appropriate compensation for the inconvenience caused.
**Submitted By:** Waseem Peer
**Date Submitted:** 19 March 2024
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Please review the attached report, and if there are any additional details or changes required, let me know.
Image Uploaded by WaseemPeer: