Name of Complainant	Sankalp Trivedi
Date of Complaint	March 26, 2022
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I made a complaint through the troll free number regarding “NO INTERNET” problem at 03:50 pm on 02/03/2022. I received a message from AIRTEL end that Technician Atish Singh will visit my premises at 5:30 pm and the problem will be resolved till 6:30 pm. But no contact number was provided to me. After 6 pm I made a call on their toll free number. Customer care executive said that your service request number has been closed. My problem was not solved but my Service request was closed. I called the same person again but he did not answered my call. The assigned technician had put my number on block. But till now 7th March more than 100 hours had passed away, no one visited my home to solve my issue. I am suffering so much because of this. My business, Study everything is on hold because of your irresponsibility. The franchise holder from whom I got my connection (Mr. Sanjeev) who sits somewhere in Chetganj Varanasi, when I contacted him for the same, he did not answered me properly and said that it will take 4-5 hours more for the same and he talked very rudely and in a unmannerly way. He said that because of Holika Dehen your wires might got cut. What a rubish excuse. I am facing the same problem since last 5 days. Is this the way they run such a big company?? I am fed up with this shit. Either they solve my problem within 1 hour or I will discontinue from their services as well as I will spread hate against company and services and will ask as many as of my contacts to Dicsontinue from Airtel.
Landline No. 05424051255
Airtel X Stream Fibre id:- 054210090585
Service request number:- 10023588244

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