| Name of Complainant | |
| Date of Complaint | December 27, 2020 |
| Name(s) of companies complained against | Flipkart Travel |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked 3 tickets from flipkart on Nov 2020 for 9 Feb 2021, which was cancelled due to operational reasons, I opted for full refund from Air Asia for 2 tickets and 1 had rescheduled and airlines had initiated my full refund cancellation process and asked me to reach Flipkart for refund process.
I has initiated my refund request on 3rd Dec 2020 with Flipkart, where in they asked me to wait for 7 working days, after which they asked me to wait for 15 days, and the time getting increased as days passed. I am not sure what process they are following as they are not stick to one reason to me, some executive says ” Madam its due to Technical issues” Some says its “Manual delay from our team”, I have been calling support executives for 6time and each time they have some excuse or the other. I have disheartened to see such irresponsibility and inefficiency in addressing the issue. I have also written several mails to flipkart support which has been un answered yet. I am finding it is waste of time to call the support team and mail to flipkart as they are not bothered for valuing customer or retaining the customer.
Request you to help me to get my full refund.
Details of my Booking:
Initial Booking Id:FF2011029926258 and PNR IZCTWS
After flight was cancelled by airlines- PNR was changed.
PNR NO: OUYQNY
Case Number: 79134552 ( for Refund request given by Air Asia)
Booking from Pune to Baghdogra
Thanks
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