Sir,

It is to bring to your kind attention that I had purchased a Crompton Gyeser from Amazon

Order no. 404-4496808-7250708.

The product received was defective so I requested for return and refund.

My return request was accepted and return of product was scheduled by Ecom express. 3 to 4 times delivery boy came and went away saying it is a big product and he can’t take it aloan. Lastly I had to delivery it to their warehouse so that it could be sent to seller asap. This action was informed to Amazon accordingly.

After 3-4 days product was returned to me saying that seller is not accepting the product.

Amazon was contacted again to resolve the issue. Amazon approached seller to accept it or provide alternative solution but seller replied in unprofessional and in rude manner and asked not to write again to query and quoted that the office was sealed by Delhi Police.

As a online seller Amazon is fully responsible for all disputes arised by seller.

As  a customer I had to face unnecessary arguments with customer care executives of Amazon. Similar negative replies were received by the escalation team of Amazon. It was noted that the Amazon team favoured the seller and were not bothered for customer compliant & solution.

After intimating that I would go for consumer complaint if not resolved I was told for a self shipment to get A to Z refund as per Amazon policy.

I had to ship the product by self shipment through delivery courier on 28th June and had shared all details for tracking and refund settlement.

Following lapses were observed by Amazon

1.  Amazon team did not acknowledged my email sent on 28th June that the product was sent through self shipment. I had attached invoice and tracking documents in pdf.

2. On 1st July I had again informed that the product was delivered to the seller with image attached to show the successful delivery and requested to initiate refund on priority then also No email was sent by Amazon.

3. After 3 days i.e on 4th July when I called up to check the status of my refund I was told that I need to send the invoice again in jpeg and not in pdf because it was not opening in the system.

I am amazed to see  how casual attitude and unprofessional ethics are being followed in Amazon and customer issues are deliberately being delayed and it is clear that the objective is to harass customer if a return and refund is requested.

Amazon don’t value customer problems anymore and is not even bothered to correct any  customer complaint.

In view of the above, I request a compensation may be imposed on Amazon for poor customer service and mental Harassment occured due to the poor customer service process.

Regards

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