Dear Ma’am / Sir,

I made an application for a new connection with Airtel Xtreme.  On confirmation by Airtel Sales Manager about installation the same day, I made payment on 3rd July – Saturday at 9.30 AM. However, nothing happened.  After much follow up with  customer care, a technical person came Saturday evening but left giving reason that equipment and fibre is not available. I also received some calls stating same day whether I have complaints about them in customer care. Probably because of this technical person left with assurance that he will come the next day by 9.30 AM.  However, when I spoke to him on Sunday, he told me that instructions to him are not to install the fire and delay it by one more day.  I guess to teach a lesson to the customer so that he will not approach customer care, they have done this.  Thereafter, I again spoke to  customer care senior supervisor and he said he will not be able to help with the installation by Sunday evening.  Accordingly,  I asked him to raise a request for 100% refund as I am no longer interested in your services because of delay. He said, people will call in 2 yours yesterday.  But no one called for refund or installation on sunday – 4th July.  I have also written to nodal officer Rajasthan on Monday 5ht July who assured resolution within 2 days.  Even after 2 days, nothing has happened.   There is clear deficiency in services on account of delay and gross level of over-commitment and unprofessionalism.

I have asked Airtel to Rs.2829/- within 2 days.  However, there is no response.

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