Delay in getting refund

Name of Complainant Banasmita Debnath
Date of ComplaintNovember 22, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Banasmita Debnath:

I had booked two tickets for goa from kolkata and vice versa in the month of November 2019.as the travel date was in the month of April 2020 due to covid, indigo has cancelled those tickets and refunded the full amount to flipkart(as the tickets were booked through this). The refund message was sent by indigo on 13th October 2020 but after numerous calls to the flipkart agent we were able to get refund of one travel tickets but after one month also we are not able to get the refund of other tickets. Enquiring about this they do not have any reasons for this delay and is not willing to help me out in this matter.

Image Uploaded by Banasmita Debnath:

Delay in getting refund

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