| Name of Complainant | |
| Date of Complaint | June 7, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I am a customer of AirTel (No. 3004216509) and using TV connection of the firm since last 09 years. There is a problem of the card of the setup box of AirTel i.e. the card is not getting inserted fully into the setup box and it gives a message ERROR CODE -01. I had lodged a complaint with the customer care (East) of the firm (complaint No.89681655) since last 10 days. Service engineers of the firm have visited twice and advised to get a new card from AirTel. Accordingly, I have gone to AirTel franchise holder M/s Pragnayan agencies at Sahid Nagar, Bhubaneswar. There they tested the Setup box and the card. It also displayed ERROR CODE -01. Since they could not provide the card, they advised to visit another franchise holder of AirTel at Rasulgarh, Bhubaneswar. Although I contacted the franchise holder at Rasulgarh several times, but no body picks up the phone there. So my TV is off since last 10 (ten) days. I am also lodging complaints to AirTel customer care (East) . Every time the promises of the firm goes in vain. I am supposed to get the services at my door step. Unfortunately, it is yet to be resolved simply because of replacement of a card of the setup box. THIS IS NEVER EXPECTED FROM A COMPANY LIKE AIRTEL. I hope the problem will be solved by coming Monday i.e. 10th June, 2019 failing which i will be compelled to take shelter of appropriate court of law along with compensation for my humiliation and sufferings.
If any message is there, this may pl. be sent on my cell phone (9437500589 / 9437283661).
with regards,
Ms. Manuja Prusty
IV R 51, Govt. Quarters, Unit – 6
Bhubaneswar, Odisha – 751 001
Image Uploaded by Ms. Manuja Prusty:
