Name of Complainant	Ravi Ranjan
Date of Complaint	August 18, 2023
Name(s) of companies complained against	Ease my Trip
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I booked a flight ticket from Patna to Pune in the name of Mr. Pankaj Singh under booking id EMT122356963 PNR: ZPMUWF.

I used the offer code: EMTAZAADI for a 910 discount. The amount including the convenience charge was Rs. 6488 which was due to be paid with the instruction that the payment must be made through ICICI Internet banking to avail the offer. However, an amount of Rs. 7398 was deducted instead of Rs. 6488. So I mailed EMT to refund the excess amount of Rs. 910 deducted by you from my bank account.

Also, I cross-checked that again via a rebooking attempt and made a video of that. I have already sent the screenshots of the transaction attempt which clearly indicates that the amount was changing from 6488 to 7398 when I went through the transaction. It seems like it was not a one-time issue but is currently persisting with the EMTAZAADI offer code on 15th Aug’23.

Image Uploaded by Ravi Ranjan: