| Name of Complainant | |
| Date of Complaint | December 11, 2025 |
| Name(s) of companies complained against | DAWNTECH ELECTRONICS PRIVATE LIMITED |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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1. That the Complainant purchased a Kodak 139 cm (55 Inches) Matrix Series 4K Ultra HD Smart QLED Google TV, Model 55MI5022 (Serial No. BOBP7JLSK1) through Amazon India, vide Order No. 403-3110099-1137951 dated 14th March 2025.
2. The product was ordered with an expectation of quality and proper after-sales support as promised by Amazon (OP No.1) and Dawntech Electronics (OP No.2), including warranty services for manufacturing defects.
3. Shockingly, within just five (5) months of purchase, on 14th August 2025, the television’s display went completely blank, rendering the product non-functional.
4. The Complainant immediately contacted Kodak Customer Care (OP No. 2) through a verbal telephonic complaint on 14th August 2025. The service representative assured that a technician would visit, but no action was taken.
5. Thereafter, the Complainant initiated an email communication on 21st August 2025, repeatedly following up through multiple emails, phone calls, and WhatsApp messages requesting repair or replacement under warranty.
o Despite continuous follow-up, no technician or the defective parts have been provided.
o No resolution has been provided, and
o The Complainant received no communication, whatsoever, from either Amazon or Kodak Customer Care nor from the Seller Dawntech.
6. Even after repeated escalations and reminders from 21st August 2025 until 9th December 2025, a period of nearly four months, the issue remains unresolved and the Complainant continues to suffer without the use of a costly television that failed well within the warranty period.
7. The Complainant has suffered mental harassment, financial loss, inconvenience, and frustration due to the deliberate negligence, lack of communication, and failure to provide after-sales service.
8. The above acts amount to:
o Deficiency of Service under Section 2(11) of the Consumer Protection Act, 2019
o Unfair Trade Practice under Section 2(47)
o Failure to Honour Warranty Obligations
o Adoption of Delay Tactics by both Opposite Parties
9. Both Opposite Parties (Amazon and Dawntech Electronics) are jointly and severally liable for the manufacturing defect and post-purchase service negligence.
PRAYER
In light of the above facts and circumstances, the Complainant humbly prays that this Hon’ble Commission may kindly:
1. Direct the Opposite Parties to replace the defective TV with a new unit of the same or superior model immediately. (Free of cost as the TV is in Warranty)
2. In the alternative, direct the Opposite Parties to provide a full refund of the purchase amount paid for the television.
3. Award compensation of ₹50,000 for mental agony, harassment, and inconvenience caused due to deficiency of service and prolonged negligence.
4. Award litigation costs of ₹10,000 to the Complainant.
5. Pass any other order or relief deemed fit and proper in the interest of justice.
