| Name of Complainant | |
| Date of Complaint | November 22, 2020 |
| Name(s) of companies complained against | Sony |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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i was order sony Bluetooth headphones of rupees 1599. But after delivery of product it is not those I ordered.
Image Uploaded by Sanjay Badole:
Hi Sir,
I have purchased Sony Head Phones in the of Sept 2020 for Rs.17000/- and suddenly it stopped working so have visited Sony authorized service center in the month of Nov in Hyderabad (M/s. Pranank Electronics, Kukatpally.) they verified and came back and said it was water damage, I was shocked to hear that as I am sure nothing such water spillage happened so I try explaining them but simply saying it was water damage so warrantly is not going to cover.
so I came back and wrote to Sonly customer care and they simply replied me with the pics the service center had taken during their inspection and said it is not going to be covered in warranty.
So I tried replying that it may be due to sweat that might have got into from the gap that is there between the two caps of the ear bud, As it clearly shows that only the edges of the circuit board and the recharge pin was having white substance developed on it.
My daily use is for my workout and during workout may be the sweat might have got seepage into the ear bud from the headphone foam.
I am sure it is Sony design problem and due to which this damage was happened and I want this to be repaired or replaced by the Company.
I keep sending them remainder emails with my explanation saying the water damage cause may be because of sweat. but no response from the company till today below are the details.
My First email sent to Sony on 29th Nov and got response from them on 3rd Dec saying this cannot be covered in Warranty as this is water logged damage.
I explained them the reason might be due to sweat and this is the design fault and email sent on 9th Jan and after that several reminders were sent but no reponse from Sony.
Below is the Service Center details I visited:
Pranank Electronics, Hyderabad
Job Number: J01912021
I need your help and support on this it is purely Sony design error and due to which my head phone got damaged.
Please let me know if you need any further details on the same.