| Name of Complainant | |
| Date of Complaint | May 15, 2022 |
| Name(s) of companies complained against | Mirraw.com |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a festive dress from Mirraw in anticipation of an upcoming wedding. What I have received is a cheap replica, lower quality fabric and incomplete embroidery, a different neck shape, and not well stitched. I basically cannot use it and have asked them to pick it up and provide me a refund. Their site sites easy refund and this is a classic case of the product not as per description on the site.
Their customer care first offered me a 20% refund. I refused. They stoppped responding on email at all. Then I called their India number. The customer care person agreed that there were differences and that I had not received the product I had asked for. She asked for some more pictures and promised to get back asap. I provided the pictures. Since then there is no response on the email despite follow ups and now I cannot get through to the Mirraw customer care number either. I would like a refund of my money.
Relevant links, images, details of emails are in the attached file.
Image Uploaded by Ritu Mahajan: