For speedy resolution, we recommend that you may directly connect with Morphy Richards by contacting the nearest service centre.———>Despite placing the return request as per the terms and conditions followed which I placed in valid time, but still why the seller rejected the return request, its paytm responsibility in getting the customer refund or replacement, beyond that you advised to contact me the brand.Though I have contacted the brand twice, the engineer visited my place under the two request numbers HYD1501210023455720-1(FIRST REQUEST NUMBER)  and HYD2101210023522204-1 (SECOND REQUEST NUMBER) and engineer said he can do the service to the product since there is defective, but I don’t the new product to be serviced and used, where in I kept money for the new product not for buying the second hand product or duplicate products or re-used products.But the brand don’t the policy to give the written statements as mentioned by you.They do updates in the service requests which was raised for the complaints and they advised paytm to check those request numbers for any further information.Based on the request numbers you can also contact the seller—–this is what advised by the brand

You may contact the brand customer care at  022 4128 0022 and schedule a free visit by a brand service engineer or you may visit the nearest service centre.——>I have done this due to which the service enginner visited my place.

In case the brand denies to help, please share the denial letter from the brand so that we can take this up with the seller and arrange for return/replacement of the product.——>The brand don’t have the policy to issue the denial letter as per their company norms, they do the service to the product if it doesn’t work, in place of spare parts not availble they will inform the company to get the spare parts.But in this scenerio they said they can do service but replacement or refund need to be done by the seller or from where I purchased the product i.e, paytm.Also, the branch brand  service manager said  we have seen many cases where the customer complained and it got replaced by the AMAZON, FLIPKART etc…but not sure why paytm is doing like this…..this is whole soleable responsibility by the paytm not the brand they advised.

For further query, you may reach out to us. We’re available 24/7.——> I HAVE BEEN ASKING FOR UPDATE I AM GETTING LEAST RESPONSE FROM PAYTM.

Note – As you have mention engineer is already visited to your house your issue is not resolved so kindly share the written document which provided by the service engineer for further process.———-> The brand don’t have the policy to issue the denial letter as per their company norms, they do the service to the product if it doesn’t work, in place of spare parts not availble they will inform the company to get the spare parts.But in this scenerio they said they can do service but replacement or refund need to be done by the seller or from where I purchased the product i.e, paytm.Also, the branch brand  service manager said  we have seen many cases where the customer complained and it got replaced by the AMAZON, FLIPKART etc…but not sure why paytm is doing like this…..this is whole soleable responsibility by the paytm not the brand they advised.

NOTE- I just don’t want this any more either you give my refund since I don’t want the used /damaged/defective product with the service to be used which no customer expects that new product to be serviced and used.