| Name of Complainant | |
| Date of Complaint | November 15, 2020 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/madam,
I have received a damaged product from one seller in Amazon, the day I received product I have contacted customer care and sent
mail to Amazon image email id as per the request from executive.
Now I have done many follow ups over amazon chat messenger every time I was informed product will be picked up and refund will be initiated. From 14th of October 2020 I am on follow up, till now no one came to pick the product nor refunded my amount. Every time pick up schedule is getting reschedule not sure what is the reason.
I am fed up with this follow ups and now am escalating this issue to you. Please do the needful.
Have escalated an Email to Mahaveer Jindal (Nodal officer) 6 days ago. Till now no response.
Attached below messages received from amazon for your reference.
Message Received on 07-11-2020
Your AMAZON return pick up order 406-6392013-9962759 of Table top Tilting.. failed as you asked to reschedule.For further instructions,click http://ecxp.in/?q=1717929463
Message received on 04-11-2020
Your AMAZON return pick up order 406-6392013-9962759 of Table top Tilting.. failed as you asked to reschedule.For further instructions,click http://ecxp.in/?q=7624638367
Both times I have never requested any reschedule, not sure how amazon team is sending me false messages.
Image Uploaded by Mukund Sharma:
