Defective phone receive

Name of Complainant Rahul
Date of ComplaintJuly 26, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Rahul:

Hi i have ordered a samsung mobile phone for my mother from jio mart ,after receiving the phone I saw it is not working properly ,so i raised a return request since but they simply rejected the request and saying me to go to Samsung service centre.
I am always out for my work and how my mom can’t go to service centre she is aged .
That too a new phone why should I go to service centre they should either replace or refund .
Please help me

Image Uploaded by Rahul:

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