| Name of Complainant | |
| Date of Complaint | September 17, 2022 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
1) I ordered a “Redmi 9 Activ (Metallic Purple, 4GB RAM, 64GB Storage) | Octa-core Helio G35 | 5000 mAh Battery” mobile phone on Fri,9-Sep-2022 from Amazon India Mobile App. I paid Rs 8499 form my Credit Card.
2) I received the mobile, next day i.e. on Sat, 10-Sep-2022.
3) From Sun,11-Sep-2022 I started facing audio issues on the mobile. While playing Youtube Videos or Whatsapp Video – The Audio on the mobile was just getting muted automatically. I had to restart the mobile again to make it work.
4) This happened next day also. I thought it was a temporary issue and it would get fixed automatically. But the issue happened again. There was NO fixed time. It would happen any time randomly.
5) I raised a complaint with Amazon Customer Support on Wed,14-Sep-2022. Since it was a new phone and it was faulty product and it was well within Return Period, so I requested for a Refund – But Amazon DENIED. They said a Technician will visit our place and test the mobile. Based on the inspection report by Technician, only then Amazon will be able to take next steps.
6. We tok leave on 15-Sep-2022. We had to close our business for 1 day. The technician did NOT come. Instead, the technician called us at around 10am and made us install some diagnostics app on the mobile. Then he asked us to talk to Amazon Customer care and ask for Refund. He asked us to call after 5pm. That’s it.
7. I called customer care and informed about the technician and told them to give my refund now. I have followed Amazon guidelines. I waited for technician. But he did NOT come thats NOT my fault. But Amazon again denied a refund and said that a Physical Visit by technician is mandatory. I told them its NOT My fault. But Amazon did Not agree. They said they will arrange for another technician visit.
8. Why should I agree for a 2nd visit? why should i take another day leave? Why should I suffer loss in my family business? I already followed Amazon guidelines and waited for the first technician. But Amazon did Not listen.
9. I tweeted to Amazon and also few of the Amazon top officials. Amazon support replied and connected me to Amazon Social Media team on 15-Sep-2022. They also said the same thing. I was tired now. They said they will raise a request for a 2nd technician visit. But NOBODY came. I waited whole day. NO phone call. NO email.
10. Its been 2 days Now and Amazon Customercare is NOT helping anymore. The senior officials whom i tweeted also are NOT responding
I WANT MY REFUND PLEASE
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