| Name of Complainant | |
| Date of Complaint | February 8, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Problem- i have ordered the mobile “asus zenfone max m2 pro on 22nd january 2019.
The product was delivered on 27 th JANUARY 2019.
I lodged the complaint for the faulty finishing of the mobile. On mobile upper corner (near volume buttom) where the the display and back panel joins each other has an unnatural gap.
I requested for replacement of the mobile on 5th feb 2019 (under given replacement time by the company).
Flipkart assured me that his representative meet me for tech. Visit.
The company representative came on 7th feb 2019 for tech visit and that time the representative accepted that the mobile finishing was not natural ant found a gap which i mentioned.
And assure for the replacement.
But on the same day after evening, i got a message from flipkart that my replacement request had been rejected.
I talked to the customer care @ 11.52 pm.he told me that mobile gap was due to customer fault.
How this is possible?
How can tech visit person decide this is customer fault or manufacturing fault?
My mobile is working well, only problem is the gap between display and back paneL (above volume bottom).
This is fully manufacturing fault.
This is full of cheating as company claims that if any problem found in the product, the product will be replace within the stipulated time give by company.
Order id=OD114494105705048000
FLIPKART ACCOUNT MOBILE NUMBER=9555852712
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