| Name of Complainant | |
| Date of Complaint | March 8, 2024 |
| Name(s) of companies complained against | Warehouse 17255 |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Complaint Regarding Defective Imported Foldable Shoe Rack
Dear [Customer Service],
I am writing to express my disappointment and frustration with the recently purchased foldable shoe rack from your store. On [date of purchase], I received the item, but upon inspection, I discovered significant defects that render it unusable.
Here are the issues I encountered:
1. **Broken Components**: Several parts of the shoe rack arrived broken, including the hinges and shelf supports, making it impossible to assemble properly.
2. **Poor Quality Materials**: The overall quality of the materials used in the construction of the shoe rack appears to be substandard. The metal components are flimsy and prone to bending, and the plastic connectors are brittle and easily breakable.
3. **Misaligned Parts**: Even if the components were intact, many of them were misaligned, making it impossible to assemble the rack correctly. This suggests poor quality control during the manufacturing process.
As a loyal customer, I expected better quality and craftsmanship from your products, especially considering the premium price I paid for an imported item. The experience has been highly disappointing, and I am now left with an unusable shoe rack and a considerable inconvenience.
I kindly request that you take immediate action to rectify this situation. I would appreciate either a full refund of the purchase price or a replacement of the defective item with one of satisfactory quality. Additionally, I hope you will take steps to improve the quality control of your products to prevent similar issues in the future.
I have enclosed a copy of the purchase receipt for your reference. Please contact me at your earliest convenience to discuss how we can resolve this matter.
Thank you for your attention to this issue. I look forward to your prompt response and a satisfactory resolution.
Sincerely,
[Your Name]
[Your Contact Information]
